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These recommendations are broken down into three sections. The first section includes steps intake workers, case managers, social workers, youth supervisors, and others who have regular, direct contact with youth should take to improve the experiences of LGBT youth accessing services. The second section includes steps administrators should take to improve agency-wide culture and effectiveness in serving LGBT youth. The final section includes specific steps both administrators and youth workers should take to improve the experiences of youth in residential settings, whether these settings are emergency shelters or longer term transitional living.

Dated: April 2009

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